Cancellations
At The Beauty Mill, we value your time and ours. If you need to cancel or reschedule your appointment, we kindly request a minimum of 48 hours’ notice.
• Cancellations made with less than 48 hours’ notice will incur a charge of 50% of the treatment cost
• Cancellations made with less than 24 hours’ notice, or failure to attend your appointment, will incur a charge of 100% of the treatment cost
Late cancellations and missed appointments/no shows prevent us from offering these time slots to other clients. Thank you for your understanding and continued support.
Late arrivals of more than 30 minutes will incur the cancellation charge as noted above together with your appointment time being forfeited. Payment will be required within 24 hours. For pre-approved card transactions made via our booking system, the outstanding balance will be collected without delay.
Online Bookings & Payments
When booking online, you will be required to provide valid card details. By completing your booking, you agree to the following cancellation and no-show terms.
Cancellations
• We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment.
• Cancellations made with less than 48 hours’ notice may be charged up to 50% of the appointment cost.
• Cancellations made with less than 24 hours’ notice may be charged up to 100% of the appointment cost.
No-Shows
• If you fail to attend your appointment without notice (“no-show”), we reserve the right to charge 100% of the appointment cost.
Payment Authorisation
By booking online and providing your card details, you authorise The Beauty Mill Treatment Rooms to charge your card for any applicable cancellation or no-show fees without further notice, in line with this policy.
Deposits
• Any deposit paid at the time of booking will be deducted from the final amount due.
• Deposits are non-refundable but may be transferred to a rescheduled appointment if sufficient notice is given.
Exceptional Circumstances
We understand that genuine emergencies happen. Please contact us as soon as possible — charges may be waived at our discretion.
Patch Test Policy
For certain treatments, a patch test is required at least 24 hours prior to your appointment to ensure your safety and suitability for the treatment.
If a patch test has not been completed at least 24 hours before your appointment, the treatment cannot go ahead. In this case, the appointment will be treated as a late cancellation and our cancellation policy will apply.
Gift Vouchers
Gift vouchers are valid for 6 calendar months from the date of purchase. Gift vouchers are non refundable and cannot be exchanged for cash
Complaints Policy
At The Beauty Mill Treatment Rooms, we are committed to providing the highest standard of service. If you are dissatisfied with any aspect of your experience, please let us know.
How to Make a Complaint:
• Complaints can be made in person, by phone, or by email using the details provided below
• Please provide as much detail as possible, including date, service, and staff member involved.
Our Commitment:
• We will acknowledge your complaint promptly, usually within 2 working days.
• All complaints will be investigated thoroughly and handled confidentially.
• We aim to resolve complaints fairly and quickly, providing a suitable solution where possible.
Next Steps:
• If you remain dissatisfied after our response, we will provide guidance on further action or escalation.
Your feedback helps us improve our services, and we appreciate you taking the time to let us know.
Need help?
Contact us at info@thebeautymill.co.uk for questions related to our cancellation policy.
Phone 01283 736813
Contact: Nicola Lympany
